Fast delivery and secure payment!
Depending on the final destination of your order delivery takes, on average, two to five working days. Both national and international deliveries are made by GLS. All delivery times are subject to stock availability and orders being placed 8.00 to 15.30 (CET), Monday to Friday.
1.1 Where do you deliver to?
We deliver to:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
1.2 What if my delivery looks damaged?
We need to know within 7 working days of delivery (starting on the day your order is delivered) if there is a problem with your delivery. If the delivery looks obviously damaged please refuse the delivery. If it has been left, or posted, then please retain all the delivery packaging and contact us. Before returning anything to us you need to contact us and get a Returns Number. See the section covering ‘Returns and Replacements for full details.
2.1 Warranty
The Buyer can return the product if it does not have the characteristics explicitly promised by the Seller, if the Seller has sent the wrong product, in the wrong quantity or color, or if the product deviates from the Buyer’s order in any way. The Buyer can return the goods within 14 days from the day of acceptance and may demand immediate replacement for a flawless product or a refund.
Warranty does not apply in the case of:
– wear due to use
– defects caused by incorrect, inadequate and negligent use
In the event of a warranty claim, please send us the product to the Seller’s address. The package must contain the Buyer’s information: name and surname, email address, delivery address and whether the Buyer wishes to replace or return the product.
In the event that the Seller does not sell the purchased product anymore, the purchase price will be returned to the Buyer or the product will be (by agreement) replaced with a product of comparable characteristics.
The seller is obliged to resolve the complaints within 7 business days.
2.2 How do I return a damaged delivery or faulty item?
Before returning anything to us you need to contact us and get a Returns Number. See the sections a to f below covering returns procedures for full details. Please ensure you have followed ALL the points below to minimize any delay in dealing with your returned item(s).
a.) What do I need to before I return an item?
Download our Return Merchandise Authorization RMA form here
Fill in all necessary information
Send the RMA form to the e-mail address mentioned on the RMA form
Once you received your RMA form back from MEI organics follow the steps mentioned under section c: How do I send my product back once I received confirmation?
b.) When do I get confirmation?
RMA requests are typically processed before the end of the following business day, 16:00 (CET). RMA confirmation will be provided by e-mail.
c.) How do I send my product back once I received confirmation?
Original packaging (if available) should be used to minimise the potential risk for shipment damage. For products or small peripheral items generally weighing less than 5kg, the customer should use appropriate packing materials that provide a minimum 2cm of foam or similar padding protection for all surfaces of the contents. Large volumes weighing more than 5kg must be shipped in original or equivalent packaging.
Please follow these guidelines when returning product(s) to Mei organics:
All RMA returned items must be sent via traceable means. Be sure to retain the tracking information for your records. The customer is responsible for the product until it is received by Seller. Seller is liable for the returned item upon receipt of shipment. The customer is responsible for paying shipment charges when returning products to Seller. Seller is responsible for paying shipment charges when returning the repaired item or replacement to the customer.
d.) Where do I send my return product?
Unless otherwise specified all returns should go to:
Mind trade d.o.o.
Trzaska cesta 42
1000 Ljubljana
Slovenia
RMA # _______
e.) Can MEI organics refuse my return shipment?
Shipments received by Seller with a faulty or no RMA number will be refused.
f.) Who pays postage?
Please note you will be responsible for the cost of returning goods back to us when using your right to return goods during the cooling down period. Postage will be refunded if we have delivered the item to you in error or the item is faulty.
The Buyer has the right to withdraw from the contract in 30 days from receiving the goods, without having to state the reason for his decision.
The Buyer returns the purchased good within 14 days of the cancellation notice without any restitution. The Buyer must notify the Seller in writing at info@mei-organics.com about the intended return.
The returned product must be intact, packaged in the original packaging and include all original accessories, unchanged in quantity and without any trace of use. Mandatory enclosure for the return are the Buyer’s information (name, address, email, contact number, order number and account number for issuing a refund).
The Seller will reimburse you the purchase price within 14 days of receiving the goods returned. The costs of shipping for returned goods are covered by the Buyer. The Seller does not accept packages with COD (Collect-on-Delivery).
Complaints of goods damaged during transportation are taken into account within 7 days of receiving the shipment. Later complaints are not taken into account by the Seller. If there are visible signs of damage on the product at the time of acceptance, the Buyer may refuse the shipment, and the courier is required to compose a complaint record on the damaged shipment.
